Cancellation and refunds

This policy applies to subscriptions supplied by HANDI Information Technology OPC. HANDI supplies digital services, so there are no physical goods to return or ship. Property transactions and fees charged by other people or Organizations are outside this subscription policy.

A free account requires no subscription payment. Choosing a plan or sending an inquiry does not authorize a charge. A paid subscription requires your agreement to its price, billing period and payment terms.

Request cancellation before your next renewal through My billing where the cancellation control is available, or email harry@handi.foundation. Use the email linked to your HANDI account and identify the subscription you want to cancel. You can contact us without signing in.

Cancellation stops future renewals after it is confirmed. Access already paid for continues to its recorded end date, subject to the Terms and access rules. Cancellation does not by itself refund an earlier payment or remove an amount already due. If a renewal occurs after an effective cancellation, contact us to correct the charge.

Contact us about a duplicate or incorrect charge, a payment you did not authorize, or paid services that were not supplied as agreed. We will check the payment and service records and arrange the appropriate correction, refund or other remedy. Your rights under applicable Philippine law are preserved.

Simply choosing not to use tools that were supplied does not automatically create a refund. A change of mind, account closure or cancellation does not automatically produce a partial-period refund. This does not limit remedies for defective or undelivered services or other rights required by law.

Payment does not guarantee an identity, authority, Listing or Hub approval. A separate review decision is not itself proof that a subscription service was defective. If a promised paid service could not be provided, contact us so we can review the appropriate remedy.

Email harry@handi.foundation or use Contact support. Include your account email, payment date, amount, payment reference and a brief explanation. Do not send card numbers, passwords, verification codes or identity documents.

After we check your request, we will explain the outcome and any refund amount. Approved refunds are returned through the original payment method where possible. The bank or payment provider controls when funds appear in your account; we will share the available refund reference or status.

If a full billing-period payment is refunded, access granted by that payment ends. A partial refund does not automatically end the remaining paid access. Separate access and approval rules continue to apply.

Separately agreed Enterprise services may have their own delivery, cancellation and refund terms. Those terms must be provided before payment and cannot remove rights that applicable law protects.